Ångerrätt
Right of withdrawal
This page sets out your right to withdraw from a distance purchase under Lag (2005:59) om distansavtal och avtal utanför affärslokaler. It is separate from your right to complain about a fault, which is covered on the Reklamation page.
1
The period
14 days, no reason needed
You may withdraw from your purchase within 14 days, counted from the day after you — or someone you nominate — receive the goods. You do not have to give a reason, and we will not ask for one.
If your order arrives in more than one parcel, the period runs from the day after the last item arrives.
Your right of withdrawal cannot be excluded by any term of ours, and we have told you about it before you buy — on the product page, in the cart and at checkout.
2
Everything we sell is covered
Some categories of goods are excluded from the right of withdrawal, including goods sealed for health or hygiene reasons where the seal has been broken.
That exception does not apply to anything we sell. Our garments are outerwear and work garments. They are not delivered in a hygiene seal, and a paper tag or a card band is not a seal. Your 14-day right applies to every item in the catalogue, in full.
3
You are allowed to try it on
You may handle and examine the goods to the extent you would be able to in a shop. Trying a garment on is examining it, and so is putting it on and moving in it.
Please do the squat test
When it arrives, squat down in it before you wear it to work. That is the test that matters, and doing it doesn't affect your right to return.
We will never treat “you tried it on” or “you did a squat in it” as a reason to refuse a return. A garment sold on movement figures has to be moved in before you can tell whether it works.
If the goods have been used beyond what is needed to examine them — worn on a job, washed, altered, or damaged — we may deduct an amount reflecting the reduction in value. We will tell you the amount and the reason if we ever do that.
4
How to withdraw
- Tell us within the 14 days. An email to support@operosesweden.cfd is enough. A phone call to +46 70 352 97 29 is also enough, though email gives you a record.
- You may use the official withdrawal form published by Konsumentverket, but you are not required to use any particular wording or form.
- Send the goods back without undue delay, and in any case within 14 days of telling us. We will give you the return address and a reference when you contact us.
Sending the message on the final day of the period is in time. It is the sending that counts, not our receiving it.
5
Refunds
- We refund within 14 days of receiving your withdrawal notice, using the same means of payment you used, unless you agree otherwise. Refunding costs you nothing.
- The refund includes the standard outbound shipping you paid. If you chose an upgraded delivery, we refund the standard rate rather than the upgrade.
- We may hold the refund until we have received the goods back, or until you have shown that you have sent them, whichever happens first.
6
Who pays for the return
You pay the direct cost of returning the goods. We are telling you this before you buy, which is the condition for it applying at all. If we have not told you, the cost is ours.
Practical return costs by region are listed on the Frakt och retur page. If a return is a hardship for you, write to us — we would rather sort it out than have you keep something that does not work.
7
If we had not told you about this right
Where a trader fails to inform a consumer of the right of withdrawal, the period is extended, up to a maximum of one year beyond the original 14 days. We inform you on the product page, in the cart, at checkout and here, so the standard period applies.
Kontakt: support@operosesweden.cfd · +46 70 352 97 29